Part 1: Questions 1-6
Complete the notes below. Write NO MORE THAN ONE WORD AND/ OR A NUMBER for each answer.
Small claims tribunal – Claim form
Claimant’s name: Emily-Jane Appleby
Address: 1 Yeronga Street, (1)
Postcode: 4105
Telephone No. (home): (2)
Respondent: (3)
Trading name: ABC appliances ltd
Address: (4) avenue, Bardon
Postcode: (5)
Telephone no. (work): 72324681
Date (of transaction): 3/2/2011
Warranty: (6)
Questions 7-10
Complete the notes below. Write NO MORE THAN TWO WORDS AND/ OR A NUMBER for each answer.
Full particulars of claim
Good: (7) – (‘Mallard’ brand, ‘Whisper’ model, serial no. XY303)
Agreed to pay: (8) £
Good delivered on 5/3/2011
ABC appliances picked up the trade in on the same date.
Salesman said: Mallard Whisper model
• Uses less energy because it has shorter cycle
• Reduces the amount of (9) used
• Whisper quiet
Complaint: the cycle is longer and the appliance is very (10)
Part 2: Questions 11-14
Complete the sentences below. Write NO MORE THAN TWO WORDS for each answer.
11. The coach is comfortable because it is
12. After all passengers are aboard, the coach will make its first stop at Island
13. The ‘Tree top walk’ is above a
14. Passengers will have a with the alpacas before boarding the bus for home.
Questions 15-20
Complete the table below. Write NO MORE THAN TWO WORDS AND/ OR A NUMBER for each answer.
(15) (16)
(17) (18)
(19) (20)
Part 3: Questions 21-25
Answer the questions below. Write NO MORE THAN TWO WORDS for each answer.
21. According to the liaison officer, what do volunteers help provide?
22. What can volunteers help students check and correct?
23. What aspects of students’ self-management can volunteers assist greatly with improving?
24. What will volunteers try to develop in the students so that they exert themselves more?
25. What is it that teachers have that allows them to respond to individual student requirements?
Many different
Questions 26-30
Complete the summary below using the phrases from the box.
Sharon and Lester have different (26) Sharon studied business while Lester studied science. They are volunteering to help out at a school which is increasing its students’ (27) in a number of subject areas. The (28) programme is well underway. It’s a well equipped school and the liaison officer is particularly impressed by the (29) The school offers many things to do outside the curriculum and students are encouraged to take part in (30)
A vocational learning experiences
B practical components
C self learning software
D academic backgrounds
E marine studies
F interesting developments
G scholastic competitions
H building and construction
Part 4: Questions 31-33
Complete the sentences below. Write NO MORE THAN TWO WORDS for each answer.
31. Someone in an anxiety state has worse than normal.
32. A phobia may stem from heredity or
33. The reason for the final breakdown is generally linked with like the loss of a loved one or a health crisis.
Questions 34-40
Match the phobic state in the box to the symptoms below.
Choose your answers from the box and write the letters A-D next to questions 34-40.
Phobic States
A Single Phobia
B Agoraphobia
C Claustrophobia
D Social phobia
The sufferer:
34. Feels extremely shy in company
35. Likes to sleep with the lights on
36. Fears leaving the house
37. Gets sweaty hands
38. Fears a particular creature
39. Fears small spaces
40. Has difficulty speaking in front of other people