Part 1: Questions 1-3
Choose THREE letters B-H.
Which THREE other activities does the customer want to do?
A visit family
B save money
C study geography
D study English
E do some winter sports
F go sailing
G join a walking tour
H meet young people
Questions 4-7
Complete the form below. Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
CUSTOMER’S DETAILS
Name: Su Minx Lee
Address: (4) Kew
Mobile: (5) 0402
Day and date of departure: (6)
Length of course (7)
Method of payment credit card
Questions 8-10
Label the map below. Write the correct letter A-G next to questions 8-10.
(8)
(9)
(10)
Part 2: Question 11-13
Complete the sentences below. Write NO MORE THAN THREE WORDS for each answer.
11. are often known by their famous bridges.
12. The speaker compares a bridge to a cathedral or
13. Sydney Harbour Bridge is nicknamed
Questions 14-18
Complete the form below. Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
| Date | Event |
| 1916 | (14) ……………… agreed to finance bridge |
| (15) …………. – 1926 | Contract signed with engineering firm Construction involved: – knocking down (16) ……….. – creation of many jobs |
| 1932 | Bridge completed at a cost of (17) £ ………. |
| March 1932 | Opening ceremony: Ribbon cut by a man riding a (18) ……….. |
(14) (15)
(16) (17)
(18)
Questions 19 and 20
Complete the questions below. Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
19. How long is the tunnel?
20. Name ONE thing the tunnel can withstand.
Part 3 : Question 21
21. Which graph shows the distribution of animals painted on the caves? 
(22) (23)
(24) (25)
(26)
(27)
Questions 28-30
Choose the correct letter A, B or C.
28. The cave was closed in 1963 because.
A the tourists had drawn pictures on the walls
B the air was harming the rock art
C so few people were visiting the site
29. How does David feel about the closure of the cave?
A He agrees with the decision
B He thinks it was a bad idea
C He has no views on the matter
30. How can people enjoy the drawings today?
A The government has re-opened the cave
B The drawings have been photographed
C A replica of the cave has been built
Part 4: Questions 31 and 32.
Write NO MORE THAN THREE WORDS for each answer.
What is marketing?
(31) and represent only two aspects of marketing.
Marketing involves
• finding customers
• ensuring customer satisfaction
• (32)
Questions 33-34
Complete the chart below. Write NO MORE THAN TWO WORDS for each answer
(33)
(34)
Questions 35-38
Which market research method is used by each of these businesses?
Write the correct letters A-C next to questions 35-38.
35. supermarkets
36. department stores
37. fast-food companies
38. theme parks
A customer observation
B free offers
C in-store surveys
Questions 39-40
Complete the notes below. Write NO MORE THAN THREE WORDS for each answer.
| Product performance | Customers are |
– poor – good – (40) …………… | – unhappy – (39) …………. – delighted |
(39)
(40)