Part 1: Questions 1-5
Choose the correct letter A, B or C.
1. What is the caller’s surname?
A Fleischer
B Fischer
C Benett
2. The caller says the correct color of his car is
A sky blue
B light green
C white
3. What time does the caller say he went to collect his car?
A 9.30 pm
B 8 pm
C 8.30 pm
4. Where does the caller usually store the front panel of his radio?
A in his pocket
B the hospital
C in the glove compartment
5. What does the advisor say she will send through the mail to the caller?
A a radio
B some CDs
C some forms
Questions 6-10
Complete the notes below. Write NO MORE THAN TWO WORDS AND/ OR A NUMBER for each answer.
Customer first name: Bennett
Policy number: (6)
Type of claim: Stolen (7)
Place where offence was reported: York (8) Station
Customer aware of the danger: No
Other items stolen: Card radio, CDs and an old (9)
Documents requested to support claim: Police report and (10)
Part 2: Questions 11-15
Choose the correct letter A, B or C.
11. How many patients does the hospital consult every year?
A 3,000
B 5,000
C 11,000
12. When can patients meet the female doctor?
A on weekday mornings
B three days a week
C only on Mondays and Fridays
13. Who is the expert on treating hearing loss?
A Mr. Robert
B Mr. Green
C Mr. Edwards
14. Where are patients recommended to buy their medicine?
A the supermarket in the town
B pharmacies nearby the city centre
C the health care’s pharmacy
15. What will the patients be asked about whether they are willing to do?
A letting one student attend the consultation
B asking postgraduate students to do treatment
C meeting students in group discussion
Questions 16-20
Label the map below. Write the correct letter A-H next to questions 16-20.
16. Reception
17. Mr. Green’s room
18. Medical records office
19. Surgery room
20. Manager’s office
Part 3: Questions 21-30
Choose the correct letter A, B or C.
21. The man wants information on course for
A people going back to college
B postgraduate student
C business executives
22. The ‘Study for success’ seminar lasts for
A one day
B two days
C three days
23. In the seminar the work on writing aims to improve
A confidence
B speed
C clarity
24. Reading sessions help students to read
A analytically
B as fast as possible
C thoroughly
25. The seminar tries to
A prepare learners physically
B encourage interest in learning
C develop literacy skills
26. A key component of the course is learning how to
A use time effectively
B stay healthy
C select appropriate materials
27. Students who wants to do the ‘Study for success’ seminar should
A register with the faculty office
B contact their course convenor
C reserve a place in advance
28. The ‘Learning skills for university study’ course takes place on
A Monday, Wednesday and Friday
B Monday, Tuesday and Wednesday
C Monday, Thursday and Friday
29. A feature of this course is
A a physical training component
B advice on coping with stress
C a detailed weekly planner
30. The man chooses the ‘Study for success’ seminar because
A he is over forty
B he wants to start at the beginning
C he seeks to revise his skills
Part 4: Questions 31-40
Complete the lecture notes below. Write NO MORE THAN THREE WORDS for each answer.
Public speaking
• Public speaking means speaking to (31) people
• Lack of confidence usually due to (32)
A. Planning
• First part of public speaking is (33)
• This includes (34) and length of talk
• Make speech notes on small cards to talk from (35) with the audience (very important)
B. Voice
• Speak slowly – this give time for pronunciation and is easier for audience
• Bigger audience requires (36) speech
• Project your voice – rehearse and (37)
• Check intonation: varied tone and rhythm gives (38)
C. Body language
• Lastly think about your (39) and gestures
• Show confidence by: head up, chin out, shoulders back
• Avoid scratching and fiddling because this (40) and irritates your audience